About

FAQ

• Where is the store based?

  Spring Valley, CA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• How long does shipping take?

  Processing usually takes 3–5 business days, and shipping typically takes 7–10 business days, depending on your location and the item. You’ll receive tracking information as soon as your order ships.

• Where is ULoveMerchandGifts located?

  We’re an online-based gift and merchandise shop proudly serving customers everywhere! You can shop with us 24/7 at ulovemerchandgifts.com
  .

• Do you offer international shipping?

  Yes! We currently ship to several countries. Shipping times and costs may vary based on destination.

• Can I change or cancel my order?

  If you need to make changes, please contact us within 24 hours of placing your order at support@ulovemerchandgifts.com
  . After that time, your order may already be in processing and can’t be changed or canceled.

• What is your return or exchange policy?

  We want you to love what you ordered! If something arrives damaged or incorrect, contact us within 7 days of delivery. We’ll work quickly to make it right.
  Note: Due to the nature of personalized or made-to-order items, returns are only accepted for damaged or defective products

• How can I track my order?

  Once your order ships, you’ll receive an email with your tracking number. You can also log in to your StoreEnvy account or visit our website to check your order status.

• What payment methods do you accept?

  We accept Stripe (credit/debit cards) and PayPal, so you can shop safely and securely.

• . Do you offer gift wrapping or personalized messages?

  Yes! Many of our items can be gift-wrapped, and we’re happy to include a personal message. Just leave a note at checkout or contact us with your request.

• How can I contact you?

  You can reach us anytime through the Contact page on our website or by emailing us at support@ulovemerchandgifts.com
  . We do our best to respond within 24–48 hours.

• Why shop with ULoveMerchandGifts?

  Because we put love into everything we do! We’re all about spreading joy, positivity, and thoughtful connection through unique gifts and merch that make every moment special.

• Feel Free To Ask Us Anymore Questions That Are Not On Our Q & A page

  We will be glad to answer them.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.